Award type：Award from Japanese society, conference, symposium, etc.  Country：Japan

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Award type：Award from international society, conference, symposium, etc. 

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Authorship：Lead author   Language：English   Publishing type：Research paper (international conference proceedings)   Publisher：ACM  

While research and applications of operated social robots that can be used as operators’ avatars have been conducted, a para-operated social robot has also been proposed, in which the robot and its operator exist in the same space, and the operator, robot, and interlocutor can interact with each other. From the findings of human-human-robot interaction research, it is known that the robot’s behavior influences the interpersonal relationships of the people involved in the dialog. However, there is no knowledge of how the operator is perceived by the interlocutor when the operations by the operator are unveiled. This paper reports preliminary results from two online surveys conducted to investigate the following question considering the robot-operator distance; Does the impression of the operator improve in unveiled para-operation when the operator operates the robot and has it say favorable utterances? The results of the two video surveys conducted at different distances between the robot and the operator show that the impression of the operator was improved by the robot’s favorable humorous utterances when the distance was close, but not when the distance was further apart. We consider that the findings contribute to the potential application of unveiled para-operated robots and suggest the importance of considering the distance factor in the influence of robots on human-human relationships.

DOI： 10.1145/3623809.3623924

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Language：English   Publishing type：Research paper (international conference proceedings)   Publisher：ACM  

In recent years, a framework of parallel conversations has been proposed to facilitate efficient conversations through cooperation between humans and dialogue systems. This approach aims to enable simultaneous conversations with multiple users by enabling the system to handle basic conversation and human operators to intervene when problems arise in the system’s conversation. Previous studies on parallel conversations have primarily focused on delegating simple exchanges such as greetings and acknowledgments to the system, with humans taking over for more complex interactions like providing guidance. Recent advancements in large language models may change this situation, enabling dialogue systems to engage in more advanced interactions. In this study, to examine which interventions will be made when large language models are utilized, we placed six dialogue robots based on large language models in an actual facility and conducted a field experiment involving parallel conversations for about a month. Our analysis of the collected data on dialogues and interventions showed that the most frequent interventions were made for supporting interactions when the system failed to react to the user utterances, indicating the limitations of using large language models alone and clarifying our next steps for facilitating smoother parallel conversations.

DOI： 10.1145/3623809.3623863

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Language：English   Publishing type：Research paper (international conference proceedings)   Publisher：ACM  

Dialogue systems are widely utilized in chatbots and call centers. However, it is often difficult for such systems to deliver fully autonomous dialogue. For users to have a better dialogue experience, a framework for human-system collaborative dialogue is proposed in which a human operator takes over the dialogue when needed, engaging in conversation with the user instead of the system (we call this process intervention). Operators join the dialogue in the middle; therefore, it is believed that dialogue summarization can be helpful for interventions. However, it is currently unclear whether dialogue summarization is actually useful. Therefore, in this study, we aim to investigate the usefulness of dialogue summaries for interventions through a field experiment conducted at an actual facility combining an aquarium and a zoo. The results of the field experiment revealed that dialogue summaries were more useful for intervention than dialogue history. Furthermore, we found no differences in the word categories included in the operator utterances during interventions irrespective of whether the dialogue history or dialogue format summary was presented to the operators, suggesting that dialogue format summary has content similar to that of dialogue history but improves the usefulness in intervention.

DOI： 10.1145/3623809.3623889

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Authorship：Lead author,　Corresponding author   Language：English   Publishing type：Research paper (scientific journal)   Publisher：Nature Portfolio  

Studies on social robots that can communicate with humans are increasingly important. In particular, semi-autonomous robots have shown potential for practical applications in which robot autonomy and human teleoperation are jointly used to accomplish difficult tasks. However, it is unknown how the attitude represented in the autonomous behavior of the robots affects teleoperators. Previous studies reported that when humans play a particular role, their attitudes align with that role. The teleoperators of semi-autonomous robots also play the role given to the robots and may assimilate their autonomous expression. We hypothesized that the attitude of teleoperators may align with that of robots through teleoperation. To verify this, we conducted an experiment with conditions under which a participant operated a part of the body of an android robot that autonomously expressed a preferential attitude toward a painting and a condition under which they did not. Experimental results demonstrated that the preferential attitude of participants who teleoperated the android aligned statistically significantly more with that of the robot in comparison to those who did not teleoperate it, thereby supporting our hypothesis. This finding is novel regarding attitude change in teleoperators of semi-autonomous robots and can support the implementation of effective human-robot collaboration systems.

DOI： 10.1038/s41598-022-13829-3

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Authorship：Lead author   Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：Human Interface Society  

While the potential of adopting robots interacting with humans in stores was shown in the previous studies, however robots that can work with people in stores and provide services have not taken root in society yet. In this paper, we realized an android robot which can help the duties of the salespersons at a boutique as well as provide mental support by cooperating with them. We considered that it is important for such robots to not only serve the customers but also support the salespersons. Therefore, we first interviewed salespersons at a boutique to find out what they expect from the robot. The result of the survey showed that they mainly expect three points from the robot: 1) reducing the workload of salesperson, 2) providing mental support for salesperson, and 3) assisting salesperson to establish a good relationship with the customer. To deal with these issues, we implemented an onsite-operated android. Through an 11-day field experiment in a boutique, in which the salespersons used the android, it was observed that the android could contribute to the salespersons in some situation of the work, and more possibilities for the android to contribute to the salespersons in some different aspects was investigated.

DOI： 10.11184/his.22.3_275

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Language：Japanese   Publishing type：Book review, literature introduction, etc.   Publisher：The Japanese Society for Artificial Intelligence  

DOI： 10.11517/jjsai.38.1_46

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Language：Japanese   Publishing type：Book review, literature introduction, etc.   Publisher：Human Interface Society  

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Event date： 2024.3

Language：Japanese   Presentation type：Oral presentation (general)  

Venue：Kobe International Conference Center   Country：Japan  

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Event date： 2024.3

Language：Japanese   Presentation type：Oral presentation (general)  

Venue：Shizuoka University   Country：Japan  

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Event date： 2024.3

Language：Japanese   Presentation type：Poster presentation  

Venue：Shizuoka University   Country：Japan  

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Event date： 2024.3

Language：Japanese   Presentation type：Oral presentation (general)  

Venue：Shizuoka University   Country：Japan  

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Event date： 2023.9

Language：Japanese   Presentation type：Poster presentation  

Venue：Future University Hakodate   Country：Japan  

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Type：Seminar, workshop

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Type：Science festival

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Author：Other 

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Author：Other 

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Author：Other 

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Author：Other 

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